At Shokki Decor, we value customer satisfaction and aim to provide a smooth shopping experience. Please read our return and cancellation policies carefully before making a purchase.
Returns & Refunds
We accept returns under the following conditions:
- Return Window: Customers must initiate a return request within 48 hours of delivery.
- Product Condition: The item must be unused, in original packaging, with all tags attached.
- Verification Requirement: A clear unboxing video and pictures are mandatory for return approval.
- Non-Returnable Items: Products purchased during sales, discounts, or promotions are not eligible for returns.
- Refund Processing: Once the return is approved, refunds will be processed within 3 working days to the original payment method.
Cancellations
- Order Cancellation by Customer: Once an order is placed, it cannot be canceled by the customer.
- Cancellation by Shokki Decor: We reserve the right to cancel an order due to:
- Stock unavailability
- Pricing or listing errors
- Unforeseen logistical issues
- If your order is canceled from our end, a full refund will be processed.
Shipping & Delivery
- Delivery Timeline: Orders will be delivered within 7 to 10 business days, depending on location, distance, and courier service availability.
- International Shipping: Currently, we do not offer international shipping.
For any return, refund, or cancellation inquiries, please contact our support team at:
info@shokkidecor.com
Thank you for choosing Shokki Decor!